Product Recall Procedure

At Silvanti Dairy Farm the safety and satisfaction of our customers are our highest priorities. We are committed to delivering fresh, safe, and high-quality dairy products. In the unlikely event that any product is found to have a quality or safety concern, we have established the following Product Recall Procedure.

Step 1: Register a Complaint

If you experience any issue with our product, please submit your complaint through our website by providing the following information:

• Product Name
• Batch/Lot Number (if available)
• Date of Manufacturing (MFD)
• Expiry/Best Before Date
• Description of the issue experienced
• Your contact details (Name, Mobile Number, and Email ID)

Providing accurate information helps us investigate the issue promptly.

Step 2: Investigation

Once your complaint is received, our Quality Team is immediately notified and begins an investigation. This includes:

• Reviewing the complaint details.
• Verifying the production records of the reported batch.
• Contacting other customers, where feasible, who have received products from the same batch to assess whether similar issues have been reported.
• Evaluating the nature and extent of the reported concern.

Step 3: Recall Decision

If our investigation indicates that the affected batch has a quality or food safety issue that could impact consumers, we will immediately initiate a product recall.

Step 4: Product Recall

Upon initiating a recall:

• Customers who have received the affected batch will be informed through appropriate communication channels.
• Our delivery team will collect the affected products from customers.
• Suitable replacement or refund, as applicable, will be provided in accordance with our company policy.
• The recalled products will be safely segregated and disposed of as per applicable food safety regulations.